Last updated: 1 November 2026
Custom creative work is made specifically for you, so our refund terms differ from those for off-the-shelf products.
Revisions
- Each package includes [e.g. 2] rounds of revisions on the agreed brief. A round means a single consolidated set of feedback.
- Changes that go beyond the original brief (a new concept, new script, new lyrics, a different music genre) count as a new request and may be quoted separately.
- Additional revision rounds cost [e.g. fee/rate].
- Revision requests must be sent within [e.g. 7 days] of receiving a draft or final delivery.
Cancellations and refunds
| Stage | Refund |
|---|---|
| Before work has started | Full refund of deposit, less payment processing fees |
| After work has started, before the first draft |
[e.g. Deposit is non-refundable, covering work done]
After first draft delivered
[e.g. No refund; remaining balance for completed stages stays payable]
After final delivery
No refund
Exceptions
If we fail to deliver the agreed work, or the delivered work substantially departs from the agreed brief and we cannot correct it after reasonable revision attempts, we will offer a [partial/full] refund.
Delays
If you are unresponsive for [e.g. 30 days], the project may be closed and treated as cancelled under the table above.
How to request a refund
Email contact@obagomedia.com with your order details and the reason. We will respond within [e.g. 5 business days]. Approved refunds are returned to the original payment method within [e.g. 7–14 business days].